NEWSLETTER – OCTOBER 2023
CANNON ROCKS RATEPAYERS
More information is available on our Website: Cannon Rocks, Eastern Cape, South Africa. Seaside village
- Annual General Meeting. The Annual General Meeting is scheduled for 29 December 2023 at 16h00. Members are invited to forward any agenda items to email@example.com or to the chairman firstname.lastname@example.org.
- Removal of Debris. On request from the Cannon Rocks Ratepayers Association, permission was granted under the Marine Law of Jetsam and Flotsam, for anyone interested in the removal of the remaining piece of a shipping container. Following the approval, this association arranged for the successful removal of the potential dangerous debris from the beach.
- Fire Fighting and Precaution. Following the recent fire which destroyed a house and the poor reaction by the Ndlambe Fire Section, the portfolio holder to enquire the operational readiness of the Ndlambe Municipal Integrated Emergency Centre at Boesmansriver. It is also recommended that owners of generators to have a 4.5kg, or larger, fire extinguisher available.
- Eskom: Recoding of Pre-Paid Meters. The following notice was distributed to both Cannon Rocks and Boknes residents.
Jan Smit (BNR) and Bert Venter (CRRA) received a visit from Mr Kearmit du Plessis, the Consumer Relations Manager, of Eskom’s Port Elizabeth Area on Friday 22 September 2023. As previously reported, all prepaid meters in South Africa must be recoded because the “Token Identity” (TID) code expires in 2024 as the existing “Key Revision Number”, namely KRN 1, switches to KRN 2. Eskom is working on a do-it-yourself rollover where users can recode their meter themselves and will, through the local media, alert users when switching will be done in Your area.
All prepaid meters in the Ndlambe Municipal area will take place from 26 September 2023.
Units on meter (credit units) before recoding will not be lost during the recoding process.
Users of prepaid electric meters are to follow the following steps. You are advised to purchase an amount of ±R30.00 to complete the recoding. It is recommended that a printed token be obtained from a service provider rather than an electronic purchase.
1) First enter the numbers of all vouchers you have already purchased because such vouchers WILL NOT BE LOADED after your meter is recoded.
2) Buy your next prepaid voucher and note that there will be either 3 or 4 (three or four) sets of 20 digits, so 60 or 80 in total depending on your meter, instead of the usual one set of 20, on the payment slip.
3) Enter the first set of 20 digits as shown on the prepaid voucher, followed by “Enter” and wait until it is accepted.
Please note that with some meters “Enter” does not need to be pressed and the reading is automatically accepted.
4) Enter the second set of 20 digits as shown on the prepaid voucher, followed by “Enter” and wait until it is accepted.
5) Enter the third set of 20 digits as shown on the prepaid voucher, followed by “Enter” and wait until it is accepted.
6) Enter the fourth set of 20 digits (if your meter requires this) as shown on the prepaid voucher, followed by “Enter” and wait until it is accepted.
6) After this is completed, also type in any other evidence you may have received, such as free basic electricity.
Recoding is successful if the normal prepaid electricity vouchers have been entered successfully. During further purchases, only the normal set of 20 digits will appear.
There are leaflets available at C and All cafe (Boknes) and the Caravan Park (Cannon Rocks) if you need them.
Please contact the following persons if you are unsure about the process.
Lourens Nel – Boknes Ratepayers Association.
Bert Venter – Cannon Rocks Ratepayers Association.
- Eskom: Customer Service Changes email Address. Eskom Customer Services notified its customers that all customer service email addresses were changed namely; also refer to CRRA’s September 2022 Newsletter under Eskom Enquiries.
Kindly note that the email@example.com email address will be discontinued with effect from 16 September 2023.
- It is important to firstly note that the email channel is no longer available for reporting electricity supply faults, submitting meter readings or to enquire about account balances.
- For your convenience and an instant response, please use one of our self-service channels below to report electricity supply problems, check account balances and to submit meter readings.
- Alfred the Chatbot Alfred Chatbot – (eskom.co.za)
- MyEskom Customer app which you can download ( for Android click here to download ; and for the IOS version please click here to download )
- Or use the self-service features on our Telephony System by calling 0860037566 and follow the voice prompts.
- For all other queries (application-related service requests, move in and move out, account-related service requests, disconnection, and credit extension-related service requests), kindly submit your request/query to the following emails addresses:
- For Eastern Cape queries, please use: EasternCape@eskom.co.za
- For Free State queries, please use: FreeState@eskom.co.za
- For Gauteng queries, please use: Gauteng@eskom.co.za
- For KwaZulu-Natal queries, please use KwaZuluNatal@eskom.co.za
- For Limpopo queries, please use: Limpopo@eskom.co.za
- For Mpumalanga queries, please use: Mpumalanga@eskom.co.za
- For Northern Cape queries, please use: NorthernCape@eskom.co.za
- For North West queries, please use: NorthWest@eskom.co.za
- For Western Cape queries, please use: WesternCape@eskom.co.za
It is also very important to ensure that your email has the CORRECT SUBJECT HEADING to assist in categorizing the query/request and to aid in effectively dealing with your